Does this need to be fixed today?
Not every broken door is urgent, and we’d rather you didn’t worry more than the situation calls for. Here’s how we’d sort it.
| Situation | Urgency | Why |
|---|---|---|
| Door stuck open and won’t close | High | The house and garage are unsecured, and in winter the garage is open to the cold |
| Car trapped inside and you need it | High | Self-explanatory |
| Door off its tracks or hanging crooked | High | It can fall. Keep clear of it. |
| Door hit by a vehicle and won’t move | High if stuck open. Otherwise moderate. | Damage can worsen if forced |
| Broken spring, door closed, car outside | Moderate | Safe to leave closed. Annoying, not dangerous. |
| Opener dead, door works by hand | Low to moderate | You can use the manual release in the meantime |
| Door is noisy or slow | Low | Book a normal visit |
If you’re in one of the top rows, call instead of using the form. A phone call lets us ask the right questions and tell you immediately what we can do.
What “same-day” means with us
We want to be clear about this. We schedule urgent calls ahead of routine ones, and we keep time in the day for them. Most days that means we can get to you the day you call, particularly if you call in the morning.
It isn’t a guarantee. A snowstorm, a run of broken springs during a cold snap or a part we don’t stock can push a visit to the next day. If we can’t make it the same day, we’ll say so on the phone, give you a realistic time, and talk you through making the door safe until then. We won’t tell you “this afternoon” and then leave you waiting.
We also don’t claim to be a round-the-clock service. If the door fails late in the evening, call and leave the details, and follow the steps below to secure things overnight.
What to do right now
If the door is stuck open
Check the simple things first. Look at the photo-eyes near the floor on each side of the door. If one is blinking, something is blocking the beam or an eye has been bumped. Clear the path, nudge the eye back until its light is steady and try again. Pressing and holding the wall button, not the remote, will override the sensors on most openers and close the door.
If the door still won’t close and the springs and cables look intact, you can close it by hand. Stand clear of the door’s path, pull the red release cord, and lower the door slowly, keeping your fingers away from the section joints. If it’s very heavy or drops quickly, stop. A spring is broken and the door needs two people or a professional.
Once it’s down, slide the manual lock bar if the door has one, or clamp a pair of locking pliers onto the track just above a roller. That keeps the door from being lifted from outside.
If the door is stuck closed with the car inside
Look above the door. If there’s a gap in the spring coil, the spring is broken. A single door can sometimes be lifted by two adults using proper lifting posture, then propped securely while the car comes out. A double door with a broken spring is too heavy to manage safely. Wait for us.
If the spring looks fine and the opener is the problem, pull the release cord and lift the door by hand. It should be light.
If the door is crooked or off its track
Don’t touch it. Don’t run the opener. Keep children, pets, and cars away from the doorway. A door partly out of its tracks is unstable, and the cables are likely under uneven tension. This one is ours to deal with.
If a vehicle hit the door
Take photos for your insurer before anything moves. Don’t try to operate the door. If it’s stuck open, call. If it’s closed and holding, it can wait for a scheduled visit.

What we carry to make first-visit repairs possible
Same-day repair only works if the parts are on the truck. We stock for the failures that actually cause urgent calls:
- Torsion springs in the wire sizes and lengths that fit most residential doors, and extension springs for older setups
- Lift cables for 7 and 8 foot doors, drums, and bottom brackets
- Rollers, hinges in each position number, and center and end bearings
- Track sections, brackets, and fasteners
- Struts for reinforcing damaged or bowed sections
- Photo-eye sensors, wall controls, remotes, and common opener gear kits
- Bottom seal and retainer
That covers the large majority of urgent repairs in one visit. What we can’t carry is a matching section for every door ever made. If a section is damaged, we’ll secure and stabilize the door the same day, get it closing safely where possible, and return when the section arrives. Our section replacement page explains how matching works.




